We will visit your facility and inspect your entire line of chillers regardless of the brand, We will record age, condition and operating environment and perform predicted failure analysis. We will then prepare a recommended course of action, which could include Preventive Maintenance, Refurbishment, or replacement. We will recommend a list of spare parts to support your installed base of chillers to help speed turn around in the event of a failure. We will also advise you of the best possible way to improve uptime and avoid unscheduled problems. *Subject to service depot proximity.

Satellite Service Capability

Affinity offers direct field service offices and simply the best technical support possible. Our factory direct service technicians will diagnose and repair any issues with the least possible amount of inconvenience. We offer 24X7 technical support and in many areas can have an Affinity Service Tech on site the same day. We maintain a wide array of spare parts in the local field offices to help speed turn around and can assist with start up, provide periodic maintenance, repair or the rebuilding of your current chillers. Affinity is also capable of servicing other popular chiller brands and can reclaim and recycle refrigerant, oils and other components.

Preventative Maintenance Program*
All mechanical equipment requires adjustment over time, or simply wears out. To help avoid unscheduled, costly down time, preventative scheduled maintenance will keep chillers from failing. We reference the age and model of the chiller against our data base and we can predict which components should be adjusted or replaced. Doing this work during a scheduled break in production means you won't have an unscheduled shutdown if the chiller breaks. When a chiller fails it may take days to get the needed parts and service talent on site to make the repairs, this lost productivity is very expensive. Scheduling a Preventive Maintenance visit can keep you running trouble free.
*Parts & repair labor not included.

Do it yourself training programs.
We can create a training program that covers everything from first response basic trouble shooting to full rebuilds of chillers. We can train to any level required on topics including refrigeration, rebuilding pumps, controller programming. If customers have talented on site repair people, we can help them understand the operation of our products, train them on the upkeep and repair and help them select needed spare parts to keep the units running.

The majority of the components that make up an affinity chiller will never wear out or need service however, many of the key components should be replaced routinely to avoid down time and long unplanned repairs. Common components replaced during this program include: By periodically replacing these components, you can make your chiller as good as new at a fraction of the price to replace it. Affinity can create a custom refurbishment plan to overhaul your product, and bring it back up to original performance specifications. We put chillers through a full battery of tests to ensure the unit will meet or exceed its original performance.